Process Improvement


Lesson 1: What Is Process Improvement?

 ·       Process Improvement Concepts

 ·       Process Improvement Survey

 ·       Work Your Problem

 ·       The Customer Is #1

 ·       Getting Customer Feedback

 ·       Expanding the Role of the Internal Customer

 ·       The Next Most Important Person


Lesson 2: Identifying and Improving Processes

 ·       Find Processes That Need Improvement

 ·       Plan for Your Success

 ·       Measurement

 ·       How Good Is Good?

 ·       Project Planning

 ·       The As-Is Process

 ·       Create Your Own Process Map


Lesson 3: Getting Where You Want to Be

 ·       Identify Problem Areas

 ·       Selecting Options

 ·       Plan Your Implementation

 ·       Getting Changes to Stick

 ·       Work the "Four P's"

 ·       Help

 ·       How to Make Process Improvement a Continual Process


Length of Class: 
One Day
Instructor-led or Online: 
This course is designed for anyone who is looking to advance professionally in their field.