Business Etiquette

Business Etiquette
One Day - Instructor-led

This course teaches students about the fundamentals of business etiquette. Students learn how to build relationships, create a professional appearance, develop positive relationships with co-workers, and practice cubicle and office etiquette. In addition, the course teaches students the appropriate behavior and etiquette when using the Internet, in daily communications, and in meetings. Students also learn how to handle ethical dilemmas and personal issues, become a good conversationalist, and be courteous when communicating. Students also examine the appropriate etiquette for business meals and functions, as well as how to be a courteous traveler at home or abroad.

Audience

This course is designed for anyone who is looking to advance professionally in their field

Course Outline

Lesson 1: Office protocol

  • Office etiquette
  • Cubicle and office etiquette
  • Office relationships

Lesson 2: Professional conduct

  • Appropriate use of the Internet
  • Ethical dilemmas
  • Personal issues in the workplace
  • Monitor the progress

Lesson 3: Communicating in the workplace

  • Introductions
  • Conversations
  • Etiquette in meetings

Lesson 4: Etiquette in communication

  • Telephone courtesy
  • E-mail etiquette
  • Writing guidelines

Lesson 5: Business functions

  • Attending business functions
  • Business dining

Lesson 6: Traveling for business

  • The courteous traveler
  • International travel