One Day - Instructor-led

This course covers diversity in the workplace for employees, supervisors, team leaders, and managers. Students will learn what diversity is, how it influences their relationships with others, and how to differentiate between-and overcome-stereotyping, prejudice, and discrimination. Students learn how communication skills help in managing a diverse workforce and how diversity influences relationships between co-workers. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.

Course Outline

Lesson 1: Fundamentals of diversity

  • Overview of diversity
  • Advantages of diversity

Lesson 2: Identifying differences

  • Cultural differences
  • Personality styles

Lesson 3:  Overcoming barriers to diversity

  • Barriers to diversity

Lesson 4: Communicating in a diverse workforce

  • Effective communication

Lesson 5: Managing Diversity

  • Manage diversity in a workforce