Professional Development Courses

Facilitation Skills
One Day - Instructor-led

This course teaches how to bring out the collaborative voices of your team members, get started with this simple six-step plan, increase participation and team efficiency, develop feedback and clarification skills, and shortcut the path to team consensus.


  • Understand why empowered teams benefit modern organizations
  • Learn about team involvement, decision making and dynamics
  • Gain tools for facilitation

Course Outline

Lesson 1: Understanding Facilitation

  • Background: The Transformation of U.S. Industry
  • Why Facilitation?
  • What Facilitators Do
  • How Facilitation Differs from Training and Presenting
  • The Facilitator: Managing Structure, Not Content

Lesson 2: Team Involvement, Decision Making, and Dynamics

  • Encouraging Participation
  • Rules for Asking Nonthreatening Questions
  • Types of Questions to Ask
  • Body Language and Facilitation
  • Making Decisions
  • Six-Step Problem-Solving Process
  • Getting Group Agreement
  • The Importance of Preparation
  • Running an Effective Team Meeting
  • Team Life Cycles
  • Handling Difficult Team Members
  • What If the Group Still Gets Stuck?

Lesson 3: Facilitation Tools

  • Essential Tools
  • Conclusion

Lesson 4: Cross Facilitation

  • Exercise: Test Your Memory
  • Example of Fast-Food Flowchart
  • Crossword Puzzle Solution