Customer Service Training and The Customer Experience

Customized Customer Experience and Customer Service Consulting and Training. Vermont Panurgy has been providing consulting and instruction on the topics of customer service and training for over 20 years. Since 2009, our focus on the entire customer experience and our unique approach has allowed us to win long term contracts with multiple state agencies, the fastest growing technology company in Vermont, most insurance companies, and countless other organizations in Vermont and New York State.

Our approach is simply different.

1. We gain an understanding of the organization from the inside out.
2. We work with employees from all facets of the organization and use their knowledge in building or enhancing a philosophy and then the training content.
3. We train using your organization's information, we do not offer generic, canned training and consulting.
4. We follow up and help develop tools to ensure long term success.

This is not just a training, we help organizations change mindset and culture.

Length of Class: 
Variable
Instructor-led or Online: 
Instructor-Led
Audience: 
All organizations including banks, insurance companies, state agencies in both Vermont and New York, technical companies, manufactures, any organizations that has internal or external customers.
Prerequisites: 
Any existing organization
Objectives: 
Understand the importance of a customer service philosophy
Build a philosophy which all employees can get behind
Build a strong organization and company brand which focuses on customers, both internal and external
Time Mangement
Effective Communication
Dealing with Angry Customers
Expectation Setting
Follow Up and Follow Through