Business Etiquette

One Day • Instructor-led

Business Etiquette can make a huge difference in the lives and careers of attendees. In this course, participants will learn to manage otherwise awkward moments, and to handle them with grace. This course includes sessions on networking, introductions and remembering names, how to dress for success, confident communications, how to make great first impressions, etiquette at mealtime, and much more.  Business Etiquette provides the tools needed to succeed in the business world.

This one-day workshop will help you handle most of those socially difficult moments. You’ll have an extra edge in areas that you may not have given a lot of thought of until now.

Specific learning objectives will include:

  • Network effectively, including making introductions, shaking hands, and using business cards appropriately
  • Dress appropriately for every business occasion
  • Feel comfortable when dining in business and formal situations
  • Feel more confident about your business communication in every situation
  • Develop that extra edge to establishes trust and credibility

Audience

This course is designed for anyone who is looking to advance professionally in their field

Course Outline

Lesson 1: Business Etiquette Basics

  • Things to consider
  • Examples of good etiquette

Lesson 2: Test Your Business Etiquette

Lesson 3: The Handshake

  • The five factors
  • Other considerations

Lesson 4: Business Card Etiquette

  • Handing out cards
  • Receiving cards
  • Electronic cards

Lesson 5: The Skill of Making Small Talk

  • What works
  • What doesn’t work
  • Exit lines

Lesson 6: Do You Remember Names?

  • How to remember names

Lesson 7: Making That Great First Impression

  • Things to keep in mind
  • Do You Look Approachable?
  • Be polite

Lesson 8: Dress for Success

  • Dressing the Part
  • Maintaining Your Positive Impression
  • What’s Your Code?

Lesson 9: Business Dining

  • Seven Hot Tips
  • Demonstration
  • Other Rules

Lesson 10: E-Mail and Telephone Etiquette

  • Telephone Etiquette
  • Email Etiquette
  • Text messaging
  • The Power of the Written Word
  • Note Writing Practice

View upcoming Class Schedule