This course teaches students how to establish a coaching relationship with employees, evaluate employees’ personality types, and detect morale-building motivators. Students also learn about the factors that can hinder an employee’s willingness to trust and how to establish trust with the CARE process. Course activities also cover establishing coaching objectives, identifying the best coaching opportunities, and clearly and effectively communicating goals and expectations to employees. Students will also learn how to differentiate between performance goals and long-term goals, implement an appropriate reward system, and monitor employees’ performance. Students learn how to use appropriate language during a coaching session, recognize factors that can distort a message, interpret employees’ nonverbal communication correctly, ask the right questions, conduct effective face-to-face meetings, and confront an employee. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.

This course is designed for anyone who is looking to advance professionally in their field

Course Outline

Lesson 1: Fundamentals of Coaching
• Coaching Overview
• Coaching Foundation and Strategy

Lesson 2: Coaching Diverse Employees
• Personality Styles
• Trust Relationships

Lesson 3: The Coaching Process
• The Coach-Employee Relationship
• Objectives, Expectations, and Goals
• Performance Evaluation

Lesson 4: Communication
• Verbal Communication
• Nonverbal Communication
• Effective Questioning

Lesson 5: Interpersonal Meetings
• Face-to-face Communication
• Productive Confrontations

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