Process Improvement

This course is designed for anyone who is looking to advance professionally in their field.

Lesson 1: What Is Process Improvement?
• Process Improvement Concepts
• Process Improvement Survey
• Work Your Problem
• The Customer Is #1
• Getting Customer Feedback
• Expanding the Role of the Internal Customer
• The Next Most Important Person

Lesson 2: Identifying and Improving Processes
• Find Processes That Need Improvement
• Plan for Your Success
• Measurement
• How Good Is Good?
• Project Planning
• The As-Is Process
• Create Your Own Process Map

Lesson 3: Getting Where You Want to Be
• Identify Problem Areas
• Selecting Options
• Plan Your Implementation
• Getting Changes to Stick
• Work the “Four P’s”
• Help
• How to Make Process Improvement a Continual Process

Length of Class: 
One Day
Instructor-led or Online: 

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