One Day • Instructor-led
Coach, Role Model, Counselor, Supporter, Guide…do these words ring a bell? Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both you and your organization.
Learning Objectives
At the conclusion of this training, you will:
- Understand what coaching is and the difference from training and managing.
- Develop coaching skills that help improve individual performance.
- Demonstrate the behaviors and practices of an effective coach.
- Use coaching models to develop individual team members, improve their performance, and change their behaviors.
Audience
This course is designed for anyone who is looking to advance professionally in their field.
Course Outline
Lesson 1: Defining Coaching
- Developing a Coaching Relationship
- Coaching Opportunities
Lesson 2: Learning Styles and Principles
- The three ways to learn
- Adult learning principles
Lesson 3: Interpersonal Communication Skills
- What are communication skills?
- Non-verbal communication
- Active listening
Lesson 4: More on Communication
- The art of asking questions
Lesson 5: Skills Involved in Coaching
- Solving problems
- Improving performance
Lesson 6: Coaching for Performance
- Establish Goals, Objectives, Expectations
Lesson 7: Monitoring and Evaluating Performance
- Monitoring strategies
- Giving feedback
Lesson 8: Coaching Models
- Situation-Behavior-Impact
- Benefits/Consequences
- The GROW Coaching Model©
- The OSCAR Coaching Model©
Lesson 9: Coaching Problems