One Day • Instructor-led
This course teaches students about interpersonal communication styles and techniques. Students learn how to ask and answer questions, use nonverbal communication, give feedback, and empower employees. Students also learn how to communicate with individuals who hold different positions in an organization, such as peers, supervisors, subordinates, and customers/vendors. Course activities also cover promoting ideas, handling negotiations, and dealing with human resource issues. Students identify an organization’s culture, discuss how communication can perpetuate a culture, define a cultural network, and explore ways to take advantage of a cultural network.
Audience
This course is designed for anyone who is looking to advance professionally in their field.
Course Outline
Lesson 1: Communication Styles and Methods
- Communication styles
- Verbal and nonverbal communication
Lesson 2: First Impression and Building Rapport
- The importance of first impression
- Communicating to build rapport
- Building positive relationships
Lesson 3: Building Relationships through Feedback
- Importance of providing feedback
- Providing feedback
Lesson 4: Supervisors
- Understanding supervisor styles
- Handling human resource issues
Lesson 5: Colleagues and Subordinates
- Communicating with colleagues
- Communicating with subordinates
Lesson 6: Customers and Vendors
- Communicating with customers
- Communicating with vendors
Lesson 7: Organizational Culture
- Understanding organizational cultures
- Cultural networks
- Managing physical culture
- Managing emotional culture