One Day • Instructor-led
Coaching and Mentoring are essential skills for workplace supervisors and leaders. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Being a coach involves being able to draw from several disciplines. Mentorship is a related skill that includes being a guide, offering wisdom and advice when it is needed.
Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organization.
This one-day workshop will cover:
- How coaching can be used to develop a team
- The coaching and mentoring skills that help improve individual performance
- The behaviors and practices of an effective coach
- How to recognize employees’ strengths and give them the feedback they need to succeed
- How to identify employee problems and ways that they can help correct them
Audience
This course is designed for anyone who is looking to advance professionally in their field.
Course Outline
Lesson 1: Defining Coaching and Mentoring
- Coaching and Mentoring
- Matching Mentors
- Defining Coaching
- Coaching Skills
Lesson 2: Coaching Assessment Review
- Coaching Assessment and Scoring
- Making Connections
Lesson 3: Interpersonal Communication Skills
- What are Communication Skills?
- Getting Better with Communication
- Probing Techniques
- Active Listening Skills
Lesson 4: Critical Coaching Skills
- Helping, mentoring, teaching, and challenging skills
Lesson 5: Setting Goals with SPIRIT
- Setting Achievable Goals
- Getting on Track
Lesson 6: Learning Styles and Principles
- Three Learning Styles
- Seven principles of adult learning
Lesson 7: The Benefits/Consequences Matrix
- How to gain buy-in for change from employees
Lesson 8: Skills Involved in Coaching
- Discover the key coaching skills
Lesson 9: The Coaching Model
- Explore a four-step coaching model
Lesson 10: Giving Effective Feedback
- Six elements of effective feedback
Lesson 11: Coaching Problems and Solutions
- Examine case studies and discover solutions