Coaching & Mentoring

One Day • Instructor-led

Coaching and Mentoring are essential skills for workplace supervisors and leaders. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Being a coach involves being able to draw from several disciplines. Mentorship is a related skill that includes being a guide, offering wisdom and advice when it is needed.

Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organization.

This one-day workshop will cover:

  • How coaching can be used to develop a team
  • The coaching and mentoring skills that help improve individual performance
  • The behaviors and practices of an effective coach
  • How to recognize employees’ strengths and give them the feedback they need to succeed
  • How to identify employee problems and ways that they can help correct them

This course is designed for anyone who is looking to advance professionally in their field.

Course Outline

Lesson 1: Defining Coaching and Mentoring

  • Coaching and Mentoring
  • Matching Mentors
  • Defining Coaching
  • Coaching Skills

Lesson 2: Coaching Assessment Review

  • Coaching Assessment and Scoring
  • Making Connections

Lesson 3: Interpersonal Communication Skills

  • What are Communication Skills?
  • Getting Better with Communication
  • Probing Techniques
  • Active Listening Skills

Lesson 4: Critical Coaching Skills

  • Helping, mentoring, teaching, and challenging skills

Lesson 5: Setting Goals with SPIRIT

  • Setting Achievable Goals
  • Getting on Track

Lesson 6: Learning Styles and Principles

  • Three Learning Styles
  • Seven principles of adult learning

Lesson 7: The Benefits/Consequences Matrix

  • How to gain buy-in for change from employees

Lesson 8: Skills Involved in Coaching

  • Discover the key coaching skills

Lesson 9: The Coaching Model

  • Explore a four-step coaching model

Lesson 10: Giving Effective Feedback

  • Six elements of effective feedback

Lesson 11: Coaching Problems and Solutions

  • Examine case studies and discover solutions

View upcoming Class Schedule