Managing Difficult People

One Day – Instructor-led

This course teaches students to develop the skills needed to address a difficult person according to their specific behavior. Students will follow guidelines for managing difficult people to decrease the department’s turnover rate and meet the release date for a new product. Students will also learn how to give constructive feedback-both praise and criticism-to subordinates or peers, and use strategies for effective conflict resolution. Course activities also cover addressing conflict between managers, between employees, and among team members.


This course is designed for anyone who is looking to advance professionally in their field

Course Outline

Lesson 1: Managing difficult employees

  • Understanding difficult employees
  • Assessing and identifying difficult personality types
  • Dealing with difficult employees
  • Monitoring behavior

Lesson 2: Communication

  • Effective communication
  • Communicating with difficult employees

Lesson 3: Feedback

  • Giving and receiving feedback
  • Positive and constructive feedback
  • Monitoring performance
  • Communication styles
  • Difficult feedback sessions

Lesson 4: Conflicts

  • Conflicts in the workplace
  • Conflicts and the organization

Lesson 5: Resolving conflicts

  • Styles of conflict resolution
  • The process of conflict resolution
  • Resolving team conflicts
  • Communication and conflict resolution