One Day Instructor-led
You’re the manager of a team of people from different generations and you need them to cooperate, collaborate, and deliver maximum performance.
Course Objective:
You will recognize how generational differences affect your team’s performance and conduct, and you will change problematic behavior, leverage generational assets, and hire and retain members of a specific generation to complement your team.
Upon successful completion of this course, you will be able to:
- handle intergenerational workplace issues.
- promote the capabilities of multigenerational teams.
Course Outline
Lesson 1: Handling Intergenerational Workplace Issues
- Map Your
Own Generational Attitudes
- Cultural Literacy
- Stereotypes
- Generational Diversity
- Reinforce Performance Expectations
- Communicate
Effectively with Your Team
- Communication Modes
- Concerns
- Motivate
Your Team
- Motivators
- Negotiation
Lesson 2: Promoting the Skills of Multigenerational Teams
- Adapt to
Multigenerational Teams
- Pluralism
- Corporate culture
- Tolerance for change
- Maximize
the Potential of Generations
- Assets of generations
- Roadblocks to acceptance
- Collaborate
with Generations
- Decision-making styles
- Types of collaboration
- Coach
Generations on Your Team
- Coaching styles
- Attitudes toward coaching
- Interview
Multigenerational Job Candidates
- Workplace demographics
- Interview types
- Retain
Intergenerational Employees
- Career expectations
- Retention strategies