One Day • Instructor-led
Every organization has areas where thoughtful analysis and change can improve efficiency and efficacy with sustained effort. How to make those changes requires finesse and skill. Process improvement is the concept of making those changes in a thoughtful way. Employees at every level can benefit from this course and learn to be effective change agents by following the methodology laid out in this course.
Course Objectives
In this course, participants will learn to
- Define process improvement
- Identify and communicate with key players
- Analyze process problems
- Plan improvements
- Implement and sustain solutions
Course Outline
Lesson 1: What Is Process Improvement?
- One simple concept
- The challenge is clear
- How process improvement fits in with other ways to improve
Lesson 2: Identifying the Players
- The customer is #1
- The next most important person
Lesson 3: Ensuring Success
- Find processes that need improvement
- Plan for your success
Lesson 4: Understanding What Needs Changing
- Where to begin
- Create your own process map
Lesson 5: Getting To Where You Want To Bet
- Identify problem areas
- Create effective options
- Plan your implementation
Lesson 6: Getting Changes To Stick
- If nothing has changed you missed the mark
- Implementation: what to expect at this phase
- Help
- How to make this a continual process