Professional Development Courses

Effective Business Communication

One Day - Instructor-led

Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports and shaping your arguments.

In contemporary business environments, information overload makes it necessary for you to communicate clearly and concisely. Trying to make sense of a disorganized email message can be frustrating given the number of emails you have to answer daily. By analyzing your audience, organizing your writing, and employing effective techniques, your writing will make an impact.

In this course, you will organize and write effective business documents. You will:

  • Identify techniques to write effective business communication
  • Write electronic communication that is clear, concise and appropriate in a business context
  • Apply the writing principles you have studies to specific business situations and learn to address the needs of a particular audience
  • Use your writing and diplomatic skills to create formal business letters
  • Use basic persuasive strategies that will allow you to plan and deliver effective proposals

 Course Outline

Lesson 1: Writing Effective Business Communication

  • Write Strong Sentences
  • Organize Your Content
  • Analyze Your Audience

Lesson 2: Writing Email and Other Electronic Communication

  • Write an Email
  • Write Instant Messages and Text Messages

Lesson 3: Writing Common Business Documents

  • Write an Internal Announcement
  • Write a Routine Request
  • Write a Response to Routine Requests
  • Write a Complaint
  • Write a Positive Response to Customer Complaints
  • Write Bad New Messages

Lesson 4: Writing a Business Letter

  • Write a Business Letter
  • Write a Thank You Letter

Lesson 5: Writing Business Proposals

  • Persuade Your Audience
  • Write an Executive Summary
  • Use Visuals