Professional Development Courses

Effective Business Communication
One Day - Instructor-led

This workshop is for those who need to learn how to communicate through writing either on paper or on the computer in a business setting. We will devote our time to writing letters of congratulation, of persuasion, of refusal and of action that reflect current word usage and up-to-date formats. Your writing skills will improve as you learn to write professional memos that are brief but concise and clear.


This course is designed for anyone who is looking to advance professionally in their field.

Learning Objectives

  • Learn the value of good written communication
  • Revisit the rules of good grammar and clear communication
  • Develop an appropriate letter-writing style
  • Improve sentence construction and paragraph development
  • Develop effective business letters for tough situations
  • E-mail etiquette
  • Apply these skills in real work applications

Course Outline

Lesson 1: Introductions and Learning Objectives

Lesson 2: Clear, complete, concise correct

Lesson 3: Guidelines for Effective Business Writing

Lesson 4: Readability Index

Lesson 5: Business letter format

Lesson 6: Style

  • Personal style
  • Persona

Lesson 7: Sentence and paragraph construction

  • Point sentences
  • Developing paragraphs
  • Simple to complex
  • Improve coherence

Lesson 8: Types of business letters

  • How to Write a “Yes” Letter
  • How to Write a “No” Letter
  • How to Write a “Please Do Something” Letter
  • Business letter jargon

Lesson 9: E-mail

Lesson 10: Better Business Writing Exercises